![]() ![]() I can’t speak for other franchises but I know in ours if a GM has gotten multiple complaints/comments about the tracker being incorrect they can lose their entire bonus/ranking. You can always make a corporate complaint stating what you’ve said, the GM will get the complaint and be expected to deal with it, but if the owner is involved he will also read the complaint and hopefully deal with the managers doing it (most likely it is in fact the GM). Most owners are completely against service manipulation as it can put them in default and cost them money. If the food is fine, hot, and only thing wrong is that you can’t track the order, just accept that the tracker will be wrong, and enjoy your food when it arrives. (Could be months/years depending how involved the owner is) Your stores management is shitty and I’d recommend staying away from them until they sort it out. If you’ve never had an issue with your food, then chances are they’re just short staffed and trying to hit their bonus numbers, but if you’re experiencing issues like crappy food, cold food, wrong items. Usually when a store has this much manipulation going on, there is a TON of other things wrong with other areas. ![]() This isn’t a fault of the tracking technology, just shitty human management. Signing drivers out on deliveries before they’re in the store and signing them back in before they complete the delivery. As others have stated, unfortunately your local store is manipulating their service numbers. ![]()
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